GOLD Name Necklace – NEWBURYPORT

Returns Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

IMPORTANT: STORE CREDIT ONLY

Sustain Boutique + Chandlery ONLY OFFERS STORE CREDIT FOR RETURNS. We do not refund back to your original method of payment. Please feel free to contact us directly regarding sizes or styling as we are more than happy to assist you with any questions.

Return Eligibility

Returns are accepted within 14 days from the date your items are delivered or picked up in store. Items must be in original condition (items have NOT been worn, altered or washed with all original tags attached) within 14 days to receive an exchange or store credit.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

How to Start a Return

To start a return, contact us at Sustain@sustain-boutique.com. Returns will need to be sent to:

33 Pleasant St.
Newburyport MA 01950

Items sent back without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item.

Non-Returnable Items

Certain types of items cannot be returned or exchanged, including custom products (special orders or personalized items) and personal care goods (such as beauty products). Unfortunately, we cannot accept returns or exchanges on sale/discounted items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling Off Period

If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds (Store Credit)

We will notify you once we've received and inspected your return. If approved, store credit will be issued. Please contact us at Sustain@sustain-boutique.com if you have any questions.