NOTE: New fabric (70% COTTON, 30% Polyester) and measurements. This new measurement makes it not so tight around the waist. This is our most detailed hoodie ever! The beading is truly beautiful and one of a kind, your customers will LOVE! ☀ SIZING DETAILS: * OVERSIZED!! * All Sunkissedcoconut designs are unisex adult sizes * Do not size up if you are a smaller person it will be too big * Do size up if you want a looser fit or if you have a larger chest/breast ☀ Care and fabric: What is the difference between this 100% cotton fabric vs our other material which is 50cotton/50polyester. This 100% cotton item can shrink in the washer and dryer and may need more attention when cleaning. It can be super cozy, and gently to the skin for those with sensitive ski * Because it is 100% cotton, it can shrink in the wash/dryer. Please avoid hot water and drying in the dryer for more than 4 minutes. Please hang to dry. Please search how to care for 100% cotton sweatshirts before washing. ☀
Returns Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
IMPORTANT: STORE CREDIT ONLY
Sustain Boutique + Chandlery ONLY OFFERS STORE CREDIT FOR RETURNS. We do not refund back to your original method of payment. Please feel free to contact us directly regarding sizes or styling as we are more than happy to assist you with any questions.
Return Eligibility
Returns are accepted within 14 days from the date your items are delivered or picked up in store. Items must be in original condition (items have NOT been worn, altered or washed with all original tags attached) within 14 days to receive an exchange or store credit.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
How to Start a Return
To start a return, contact us at Sustain@sustain-boutique.com. Returns will need to be sent to:
33 Pleasant St.
Newburyport MA 01950
Items sent back without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item.
Non-Returnable Items
Certain types of items cannot be returned or exchanged, including custom products (special orders or personalized items) and personal care goods (such as beauty products). Unfortunately, we cannot accept returns or exchanges on sale/discounted items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling Off Period
If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Refunds (Store Credit)
We will notify you once we've received and inspected your return. If approved, store credit will be issued. Please contact us at Sustain@sustain-boutique.com if you have any questions.
